Information technology

The Dentistry IT office publishes a monthly newsletter chronicling the technology world at VCU, the School of Dentistry and events in the greater technology world.

Tech Talk newsletter

The School of Dentistry’s Office of Information Technology supplies computer and technology resources that support the mission of the school. Working with VCU Technology Services, the office provides infrastructure, applications, services and support to students, faculty and staff. Dentistry IT provides “cradle to grave” support for all computer activities at the school: purchasing, installing, upgrading and replacing computers and software and removing obsolete equipment.

Helpdesk

The Dentistry IT office supports more than 500 computers at the school, plus printers, scanners, software, clinic signature pads and card swipe units, and all digital imaging equipment. Students, faculty and staff must request computer, website or axiUm support by submitting a work order online.

Work orders are addressed first come, first served. This is the fastest way to get service. At least three IT staff members receive an instant notification for every new work order. The IT office will make every attempt to respond as quickly as possible. Please allow two hours for critical calls and 24 hours for non-critical calls.

Services for students

The Computers in Dentistry Lab, located in Lyons A-019, is a 30-computer lab with scanning and printing services available for student use on a 24-7 basis. Assistance is available by ringing the doorbell in the lab during office hours.

Computer requirements

Students entering the School of Dentistry in the dental and dental hygiene programs are required to have a computer. View the school’s computer requirements. Faculty, staff, and residents should refer to the Computer use policy for a list of supported devices.

Services for faculty and staff

The IT office staff performs remedial and preventive maintenance on personal computers housed in the Wood, Lyons and Perkinson buildings. Technicians will respond to PC helpdesk tickets as demand dictates. Printer repairs are outsourced after the problem is diagnosed.

Information security policies

The VCU School of Dentistry complies with VCU information security policies and guidelines to help ensure appropriate protection of university data and information systems. Read about information security best practices and policies at the VCU Information Security website.