The School of Dentistry’s Office of Information Technology supplies computer
and technology resources that support the mission of the school. Working with VCU Technology
the office provides infrastructure, applications, services and support to students,
faculty and staff. Dentistry IT provides “cradle to grave” support for
all computer activities at the school: purchasing, installing, upgrading and replacing
computers and software and removing obsolete equipment.
The Dentistry IT office supports more than 500 computers at the school, plus printers,
scanners, software, clinic signature pads and card swipe units, and all digital
imaging equipment. Students, faculty and staff must request computer, website or
axiUm support by submitting a work order online.
Work orders are addressed first come, first served. This is the fastest way
to get service. At least three IT staff members receive an instant
notification for every new work order. The IT office will make every attempt to
respond as quickly as possible. Please allow two hours for critical calls and 24
hours for non-critical calls.
Services for students
The Computers in Dentistry Lab, located in Lyons A-019, is a 30-computer lab with
scanning and printing services available for student use on a 24-7 basis. Assistance
is available by ringing the doorbell in the lab during office hours.
Students entering the School of Dentistry in the dental and dental hygiene programs
are required to have a computer. View the school’s computer
Services for faculty and staff
The IT office staff performs remedial and preventive maintenance on personal computers
housed in the Wood, Lyons and Perkinson buildings. Technicians will respond to PC
helpdesk tickets as demand dictates. Printer repairs are outsourced after the problem
Information security policies
The VCU School of Dentistry complies with VCU information security policies and
guidelines to help ensure appropriate protection of university data and information
systems. Read about information security best practices and policies at the VCU Information Security website