FAQ

 

 

How do I get help?

Submit a work order ticket using our online work order system. The School of Dentistry’s Office of Information Technology answers support requests on computers housed in the Wood, Lyons and Perkinson buildings.

How do I get help with my computer?

Submit a Computer Work Order through the work order system. Use this system to request help with computer problems. This allows for an orderly queuing of help requests and archiving of past solutions. All pending work orders are visible in the CWO system so that a person requesting assistance can estimate when the call will be serviced.

How do I get help with dentistry buildings and facilities?

Submit a Facilities Work Order through the work order system. Use this system to request help with physical facilities such as lights, plumbing, heating and air conditioning.

How do I get help with school Web pages?

Submit a Web Work Order through the work order system. Use WWOs to request changes or additions to the School of Dentistry website.

How do I get help with the axiUm or MiPACs clinical systems?

Send in a Windent or axiUm Work Order through the work order system. Use this system to report problems or request changes to the clinical management system. The IT office has recorded several self-paced training screencasts for the axiUm clinical management system.

Where do I store computer files and data?

You should not store files on your C: drive. Every personal computer in the School of Dentistry has a separate disk drive (E:) for storing files. If you store files on your E: drive, you are responsible for backing up those data files and documents. There is also network storage available for faculty and staff.

How do I purchase computer equipment and software?

All purchases of computer equipment and software must be submitted to the IT office for verification prior to placing orders. Dentistry IT does not support purchases not previously verified as conforming to current dentistry computing standards. New PCs ordered will be set up on a first-come, first-served basis. This will normally result in a delay of several days.

How do I set up records and computer accounts for new employees?

The dentistry work order system contains an option for submitting an employee update, which should be used to make any changes in an employee’s status at the dental school. Personnel supervisors should use this system whenever a new hire, transfer, resignation or termination occurs. For new hires and transfers, the supervisor can request computer account creation and changes using employee update. For resignations or terminations, supervisors should use the employee update option to notify the School of Dentistry and VCU Human Resources of the change in the employee’s status and request termination of existing computer accounts.

How do I get accounts changed if an employee transfers out of my department?

Supervisors should submit an employee update request in the work order system.

How do I get accounts terminated when an employee leaves the School of Dentistry?

Supervisors should submit an employee update in the work order system to notify the School of Dentistry and VCU Human Resources of the change in the employee’s status and request termination of existing computer accounts.