Home > For Faculty and Staff > Computing FAQ
The Dentistry Information Systems office answers support requests on
computers housed in the Wood and Lyons buildings. Information Systems includes
a full-time Personal Computer Consultant (PCC) and other technical staff
members. Printer repairs are outsourced after the PCC diagnoses the problem.
Several help request systems are built into Lotus Notes, the Dentistry email
program. Two icons on the Notes toolbar start these systems. The "WORK" icon starts the
Work Order System that
permits someone to submit a work order. Each work order is explained below.
Send in a Computer Work Order (CWO) through the
Work Order System. Use this system to request help with
computer problems. This allows for an orderly queuing of help requests and
archiving of past solutions. All pending work orders are visible in the CWO
system so that a person requesting assistance can estimate when the call will
be serviced.
Send in an FWO (Facilities Work Order) through the
Work Order System. Use this system to request help with
physical facilities like lights, plumbing, heating and air conditioning.
Send in a Web Work Order (WWO) through the
Work Order System. Use WWO's to request changes or additions to the School
of Dentistry website.
Send in a Windent Work Order through the
Work Order System. Use this system to report problems or request changes
to the Windent clinical management system.
You should not store files on your C: drive. Every personal computer in
Dentistry has a separate disk drive (E:) for storing files. If you store files
on your E: drive, you are responsible for backing up those data files and
documents. Instead we encourage all Dentistry faculty and staff to use iFolder,
which stores files on Dentistry servers, to store all critical files. Anyone
can request an iFolder account by submitting a CWO. iFolder has the added
benefit of allowing you to access your files from home or any computer with an
Internet connection. iFolder synchronizes all changes made to your files
whether you make them at home or in your office. If you are out of town you can
download your files using a web browser if you know your iFolder login
information. All files in iFolder accounts are backed up nightly. You can
request an iFolder account by submitting a CWO.
iFolder has the benefit of allowing you to access your files from home or any computer with an
Internet connection. You can request an iFolder account by submitting a CWO.
All purchases of computer equipment and software must be submitted to the
I. S. office for verification prior to placing orders. Dentistry I. S. does not
support purchases not previously verified as conforming to current Dentistry
computing standards. New PC's ordered will be set up on a first-come,
first-serve basis. This will normally result in a delay of several days. All
computer purchasing requests should be submitted using the Dentistry Purchase
Order system in Lotus Notes. The purchase order icon starts the Dentistry
Purchase Order system. Use it whenever you wish to buy computer hardware or
software. Your request is routed to the person who has approval authority over
the budget code you specify. The purchase request is then routed to Dentistry
I. S. staff, who research the request and place the order.
The Dentistry Notes
Work Order System contains an option for submitting an Employee Update,
which should be used to make any changes in an employee's status at the Dental
School. Personnel supervisors should use this system whenever a new hire,
transfer, resignation or termination occurs. For new hires and transfers, the
supervisor can request computer account creation and changes using Employee
Update. For resignations or terminations, supervisors should use the Employee
Update to notify Dentistry and VCU Human Resources of the change in the
employee's status and request termination of existing computer accounts.
Supervisors should submit an Employee Update request in the
Work Order System.
Supervisors should submit an Employee Updatein the
Work Order System to notify Dentistry and VCU Human Resources of the change
in the employee's status and request termination of existing computer accounts.